LG Appliances: Hidden Warranty Clauses and Forced Arbitration

When you purchase an LG appliance, the warranty details are often printed on the box. However, many consumers never see this information because the delivery team removes the box during installation. As a result, you might unknowingly forfeit your warranty rights.

The Hidden Warranty Trap

LG’s limited warranty includes a binding arbitration clause, meaning that if you have a dispute with the company, you must resolve it through arbitration instead of in court. This clause is typically disclosed in three places:

1. On the product box
2. Inside the appliance
3. In the owner’s manual

LG argues that these disclosures provide “reasonable notice” to consumers about the arbitration requirement. However, if the box is discarded before you see it, you’re left unaware of this stipulation.

Forced Arbitration: What It Means for You

By agreeing to arbitration, you waive your right to:

• A jury trial
• Participate in a class action lawsuit

While LG allows you to opt out of this arbitration clause, you must do so within 30 days of purchase by sending a written notice to LG. Failing to opt out means you’re bound by the arbitration clause.

The Bottom Line

If you don’t see the warranty information on the box because it’s taken away during delivery, you might unknowingly waive important legal rights. This practice raises concerns about transparency and consumer rights.

To learn more about this issue, you can watch the following video: